Not all user needs are the same and they aren’t all equal. They can be broken down to:
- Must – what is essential to fulfil a task?
- Should – what is important but there is a way around it?
- Could – what really is a nice to have?
They aren’t always very clear to determine, so to break it down think of it with regards to a ship:
- A ship must have a hull in order to float
- A ship should have a mast in order to move
- A ship could have a crow’s nest to see around it afar
